Welcome,New customer!

Customer Service

  Promise: 
1. We will test them strictly before shipping.
2. We provide free online technical support
3. The product we provide are original and new. 
 
 Customs
The price you paid for the item excludes any customs tax. Our company does not shoulder any duties in destination company.
 
 We are trying to help you to minimize or avoid any GST or VAT,or other Import Taxes,but we can not guarantee no tax charges as it depends on your country’s policy.
 
Please be informed that the Customs Office in all countries have their right to inspect all the mails for their countries and levy the customs
 charges for the items. And we aren't responsible for any importing Duty/Tax.
 
Tracking number : Yes 
 
Warranty Policy
We provide warranty srvice:
Led lighting:3 years
Led display screen&sign:2 years
LCD/LED TV:one year,LCD/LED screen one year,other parts 3 years
Commercial displays:one year


2. Warranty covers only the product itself; Your warranty rights will be honored only when the product has been installed and used properly.
 
3. If damaged by improper use or faulty installation, we can repair can't replace.

4. The buyer is responsible for all shipping cost incurred. 

Shipping & Delivery

Shipping Time(Expedited):

LCD/LED TV& Commercial Displays: 7-18 days.

Led Display Screen & Led Sign: 7-18 days.

Lighting& Led Accessories: 3-10 days.

 All package will take 4-7 business days:
 DHL / Fedex / TNT / UPS
If by Post / Epacket, will take 10~60 days
 Post / Epacket (different country arrive time different)
 
If you need ship together with LED screens from China, we can deliver goods to LED screen factories, price can be further negociable.
 
Shipping by Air, DHL,UPS, TNT, EMS, Airmail or Post, for different country, we will choose different suitable shipping method, so you can get goods as soon as possible also reduce freight. And the Shipment is traceable online. We will tell you the tracking number as soon as we ship out.
 
Your address shall be confirmed after order, so goods can arrive you smoothly and quickly.

 We're not responsible for any accidents, delays or other issues that are the responsibility of shipping service.
 
Any importing charges or fees are the buyer's responsibility. 
 

Returns & Replacements

1. If the goods is defect, please notify us within 3 days of delivery. We will accept returns or refunds within 7 days of the shipment of your order.Items returned after 7days of delivery are only eligible for repair.

2. Returns must be first acknowledged by our prior to return.Please contact us to obtain an RMA number and initiate the return process.

3. All returns must be made in their original packaging with sufficient packing material. Modified or installed items will not be accepted for return/refund.

4. RMAs are only valid for 30 days from date of issue. Expired RMAs will not be honored.

5. Buyer shall responsible for the shipping cost if return. 

Privacy Notice

Thank you for accessing our website. We respect your privacy and want you to know about the policies we have in place to protect your personal information.

This Privacy Policy explains:
How we collect, use, and (under certain conditions) disclose your personal information.
The steps we’ve taken to secure your personal information.
Your options regarding the collection, use, and disclosure of your personal information.

This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than best-led-eshop.com to which this Site links or that links to this Site.

By visiting our Site, you accept the practices described in this Notice.      

How does best-led-eshop.com collect information about me?

How does best-led-eshop.com use my personal information? 

How are cookies and other technologies used to collect information?

Does best-led-eshop.com ever give out my personal information?

Is information best-led-eshop.com collects about me secure?

Are children allowed to use our web site?

How does best-led-eshop.com use and disclose information collected from me offline?

Where can I find updates to this policy?

How does best-led-eshop.com collect information about me?

We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to: 

   * Record and quickly bring up information you’ve given previously
   * Help you quickly find information, products, and services
   * Create content that is relevant to you
   * Alert you of our new information, products, and services

Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.

Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Best-led-eshop.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.

Phone Number: Several locations on the Site allow you to enter your phone number for purposes including but not limited to: SMS verification, registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our SMS newsletter.

Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.) 
    
Product Reviews: We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site. 

How does Best-led-eshop.com use cookies and other technology to collect information?

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site. Best-led-eshop.com uses cookies to

   * speed up navigation 
   * track site usage
   * recognize users and user access privileges 
   * enable selection and purchase products on this Site record your browsing activity and purchases

This Site's cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information.

This Site also uses web beacons (also known as clear GIF technology or "action tags") to: 

   * help deliver cookies 
   * track views of a web page

Any electronic image on the Site, such as an ad banner, can function as a web beacon. We may use content or ads from third-party advertising companies that may use cookies and web beacons to measure web page visits or amount of products purchased. 


Any information these third parties collect via cookies and web beacons is not linked to any personal information we collect.

How does Best-led-eshop.com use my personal information?

Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.

Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with Best-led-eshop.com regarding orders placed. We may send you a confirmation email or a SMS verification after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address or phone number to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter, SMS newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails or SMS messages related to your orders. 

Does Best-led-eshop.com ever give out my personal information?

We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
    
Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party’s service.
Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the Data Security section.)

Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

Merger and/or sale of assets: We do not normally sell, trade or rent personal information 
to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.

Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners. 

How does Best-led-eshop.com secure information collected about me?

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as: 

    * Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption 
    * Granting only employees who are providing a specific service access to your personal information 
    * Working only with third-party service providers who we believe adequately secure all computer hardware. 

While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.

What choices do I have regarding Best-led-eshop.com’s collection of my information?

You can choose to: 

     * Correct or update your personal information 
     * Stop receiving mail to your email address 
     * Stop receiving SMS messages to your phones 
     * Disable your account to prevent any future purchases through that account 

To correct or update your personal information, log in to My Accounts and submit a request through the online Customer Service. 

To unsubscribe from emails you receive from Best-led-eshop.com, follow the unsubscribe link at the bottom of the email and select the option appropriate for you.

To unsubscribe SMS messages you receive from Best-led-eshop.com, log in to My Accounts and select the option appropriate for you. 

Are children allowed to use Best-led-eshop.com?

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian.

If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site. 

How does Best-led-eshop.com use and disclose information collected from me offline?

As Best-led-eshop.com collects most information through our Site, this Privacy Policy applies only to online collection of personal information.
We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information).

This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.

Where can I find updates to this policy?

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site and encourage you to review this Privacy Notice from time to time. Please contact us with any questions about the Privacy Notice.

Payment Methods

We accept the following methods of payment for your ordering in best-led-eshop .com online. Payment must be made within 3days of order.

• PayPal 

• Western Union 

• Wire Transfer  

Paying with PayPal

1. With PayPal, you can send payment quickly and securely online. 

2. Through PayPal, you can pay with credit card, debit card, or bank account balance. 

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. 

Advantages with using PayPal:

• Payment is traceable. You can trace the status of your payment using your PayPal account. 

• Payment does not require you to use your credit card online (you can transfer directly from your bank account). best-led-eshop doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

 Paying with Western Union: 

Please check the following key information about how to pay with Western Unionin best-led-eshop.com

WESTERN UNION 

Remittance materials: 

First name:Longfei 

Last name: Ruan 

Address: The 3rd of Shuitian Industry Zone, 14thChuangye Rd., 

ShiyanTown, Bao'an District,Shenzhen,China 

Mobileļ¼š15889628852 

Paying with Wire Transfer(If big quantity, we can talk bulk order price):

If your order will be paid by wire transfer, please check with the following tips and knowhow:

Benf. Name: MEGA RGB LED TECHNOLOGY CO., LIMITED 

Benf. Account No.:033-298852-838 

Beneficiary Bank:  The Hongkong and Shanghai Banking Corporation Limited                                                                                      

Beneficiary Bank Address: Units 2404-2406, 24/F, City Landmark I, 68 Chung On Street, Tsuen Wan ,HONGKONG 

SWIFT Code: HSBCHKHHHKH

You may also refer to the following definition on how the information is required. 

Bank Account- the account of the bank that the recipient is using 

Bank code – used uniquely by banks internally for location of their branches 

Beneficiary- the name of the recipient (name of the person or business)

Bank name – the name of the bank that the recipient is using 

Bank Address-the address and location of the bank that the recipient is using 

SWIFT (only required for international payments) – this stands for ‘Society for Worldwide Interbank Financial Telecommunication’ and is generally made up of the first four letters of the bank name, the two letter abbreviation of the country name and several unique numbers.

 

 

QUALITY ASSURANCE

ABOUT STORE

• Company Address: Genoa , Arcadi , Los Angeles, CA
• Factory Address: The 3rd of Shuitian Industry Zone,NO.14 Chuangye Road,Shiyan Town,Bao'an District,Shenzhen City,Guangdong Province,China(518101)
• Phone: 001-626-340-4008
• Fax :001-626-340-4008
• E-mail:  service.bestledeshop@gmail.com

 info.bestledeshop@gmail.com

PAYMENT METHOD